Off-hours — we reply first thing at 9:00 local. Vy is always on.
Dubai CommerCity is the region's dedicated e-commerce free zone: direct-to-consumer brands, marketplaces and cross-border sellers license here, with fulfilment space in the same district. We file the licence, run KYC and handle the visa.
Dubai CommerCity was built for one business model: selling online. The activity list, the premises and the customs treatment are all arranged around it.
The zone was created for online trade rather than adapted for it, so the licence categories match how the business actually operates.
Stock, picking and returns can sit beside the licence rather than in a separate jurisdiction.
Free-zone customs handling is part of how goods enter, are stored and ship out to customers.
Dubai's connectivity makes the district a practical base for selling into the wider Gulf.
Full foreign ownership with no local partner requirement, as across the UAE free zones.
Qualifying Free Zone Person status keeps corporate tax at 0% on qualifying income when the structure and activity support it.
Dubai CommerCity licenses e-commerce and trading activities alongside fulfilment space in the same district, so the licence and the logistics behind it are scoped as one decision rather than two.
Dubai CommerCity suits online businesses that hold stock and ship it — where the licence, the warehouse and the customs treatment need to sit in one place.
Online retailers selling their own products to customers across the region.
Marketplace operators and platform businesses connecting sellers and buyers.
Import, export and re-export of goods sold online across borders.
Order fulfilment, returns handling and the logistics services around them.
Day 1–5
Diagnostic, KYC, activity scoping, Dubai CommerCity name reservation.
Week 2–4
Filing, MOA, initial approval.
Week 5–6
Licence issuance, establishment card, eSignature.
Week 7–9
Investor visa: entry permit, medical, Emirates ID.
Week 8–12
Corporate bank account (varies by bank).
Final cost depends on the zone, activity and visa count.
| Feature | Dubai CommerCity |  Dubai South |   International Free Zone Authority |
|---|---|---|---|
| Legal framework | UAE Civil Law | UAE Civil Law | UAE Civil Law |
| 100% foreign ownership | Yes | Yes | Yes |
| 0% on qualifying income | Yes | Yes | Yes |
| 100% profit repatriation | Yes | Yes | Yes |
| Emirate | Dubai | Dubai | Dubai |
| Setting | Dedicated e-commerce district | Airport logistics district | Packaged licence, desk address |
| Best for | Online brands, marketplaces and cross-border sellers | Air logistics, e-commerce fulfilment, light industrial | Consultancies, e-commerce, solo operators |
Bank suitability depends on your activity, ownership, documents and transaction profile.
Tell us the activity and headcount. We shortlist the zones that actually accept it.
No obligation. We tell you if it is not the right route.
Sonsoto quoted us a line-item budget for the licence, visas and the bank pack up front. Nothing crept in later. That alone was worth the fee.
I’d already been rejected by two banks. Sonsoto told me why, changed the pack, and we opened with WIO in three weeks. Straight answers, no theatre.
They caught a corporate-tax filing we were about to miss and re-scoped the renewals so we stopped paying twice for the same work. Now they run everything.
We’d spoken to four firms and got four different price sheets. Sonsoto was the only one that showed us where the extras came from — and we didn’t need them.
Golden Visa done, family visas done, licence renewed. Same team, same WhatsApp thread. I don’t chase PRO agents anymore.
They told me RAK was a better fit than Dubai for our margin. I’d already paid a deposit somewhere else. They still refunded my Sonsoto retainer and helped me exit.
More clients onboarded, higher payout.
Straight to the account.
More referrals unlocks higher payouts.
